Customer Support

Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A popup will open. It offers comprehensive information about all the actions that you can carry out on the page in question. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge variety of tutorial videos illustrating how to work with our Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you are looking for, have a gaze at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual users and provides practical solutions. We periodically "revamp" our FAQ section with new questions & answers in order to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, you can touch base with our fantastic team of tech support engineers available 24/7 and ready to help you with any problem. Each trouble ticket you open will be replied to in less than one hour (the average ticket response time is only 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 320664

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com